Client Project Coordinator - Maternity cover

HOURS: FULL TIME

As a vital member of the Little Barn Door team, the Client Project Coordinator plays a crucial role in coordinating client projects, guiding them from consultation to completion. This position ensures a positive and valuable experience for clients throughout their home sale journey.

This role is a maternity cover which could be for up to 12 months.  

Closing Date: 24 November 2023

Key characteristics

Passionate - Being passionate about both the Little Barn Door brand and your role is essential for all positions within the business.  Every member of the team has a key role to play in achieving our mission to transform the property industry and change lives.

Attention & Focus - This role involves managing many projects, focus and attention to detail are essential characteristics in ensuring that project deadlines are met and details are accurate. 

Customer Centric - Clients are at the heart of Little Barn Door. This is what makes our brand different. So, being client centric and focused on providing exceptional client support is essential.

Communication - You will be a strong communicator who is confident in communicating with team members, clients, suppliers and partners in a professional, yet welcoming tone and manner.

Team Player - You must be able to work both within a team environment, whilst being able to step into a managerial role when required. At Little Barn Door, the whole team works together to get the job done.

Leadership - You must be able to lead and inspire a team with respect and trust.

Diverse - You must be ready to step into many areas of the business and happy to diversify your role based on business needs. 

What tasks does the role include?

Client Project Coordination

  • Monitor and tracking incoming and ongoing projects

  • Scheduling all project requirements, staffing and suppliers

  • Ensure logistics for installations and destages are effectively scheduling

  • Report on project progress

  • Build relationships with suppliers, partners,agents, and more

Client Support and Communication

  • Main contact for Little Barn Door clients and estate agent partners from consultation to completion and onwards.

  • Conducting client consultations - introducing Little Barn Door services.

  • Preparation of all consultation paperwork, including home staging reports.

  • Oversee and input client reviews, and report feedback to the Leadership team.

  • Oversee the client journey from consultation to sale completion.

  • Use client feedback to identify gaps in the Little Barn Door service or product suite, reporting to the Leadership team.

  • Maintain regular communication with clients and estate agent partners, to understand their individual needs, expectations and goals.

  • Using consultative selling methods to provide tailored solutions to enhance client and agent experience, and generate business leads.

  • Educate clients, agents, and partners about additional Little Barn Door group products and services.

  • Understand the relationship status of Little Barn Door and estate agent partners, with a view to strengthen the bond and attain additional business leads. 


Client Project Administration

  • Arrange client meetings - Consultation and site visits

  • Support with sales quotations

  • Produce and track client agreements, letters and completion reports

  • Oversee staging dates and extensions

Office Administration

  • Book travel 

  • Order stationery and office supplies & sundries

  • Support with general team administration

Team Support

  • Adhoc support for staging team - key collections,  inventory preparation, installation and destage support 

Requirements

Essential Requirements

Proven experience in a Client focused Administration or Project role

Confident with G-Suite and google applications

Desirable Requirements

Experience in the property industry - development, estate agency, property sales

Why work for Little Barn Door?

Established in early 2019, Little Barn Door are proud to be one of the UK’s leading Home Staging specialists, achieving multiple awards, including.

Best Home Staging Specialist in THE UK - 2023

Competitive pay & benefits, progression opportunities and industry training.

Closing Date: 24 NOVEMBER 2023