Business Operations Manager - Maternity cover

Working closely with Little Barn Door Founding Director, Natalie Evans, the Business Operations Manager is responsible for the running of day to day business operations, client projects and line management of team members.

This role is a maternity cover which could be for up to 12 months.  

Closing Date: 17 April 2022

Key characteristics

Passionate - Being passionate about both the Little Barn Door brand and your role is essential for all positions within the business.  Every member of the team has a key role to play in achieving our mission to transform the property industry and change lives.

Attention & Focus - This role involves managing many projects, focus and attention to detail are essential characteristics in ensuring that project deadlines are met and details are accurate. 

Customer Centric - Clients are at the heart of Little Barn Door. This is what makes our brand different. So, being client centric and focused on providing exceptional client support is essential.

Communication - You will be a strong communicator who is confident in communicating with team members, clients, suppliers and partners in a professional, yet welcoming tone and manner.

Team Player - You must be able to work both within a team environment, whilst being able to step into a managerial role when required. At Little Barn Door, the whole team works together to get the job done.

Leadership - You must be able to lead and inspire a team with respect and trust.

Diverse - You must be ready to step into many areas of the business and happy to diversify your role based on business needs. 

What tasks does the role include?

Team Management

  • Manage team hours and shift allocation

  • Support team members with regular 1:1 meetings

  • Work with FD and HR Manager to review staff performance and manage in line with role expectations and policies

  • Work with FD and HR Manager to manage team absence and absence monitoring Oversee holiday dates and resourcing

  • Review resourcing requirements and forecast change

  • Work with FD and HR Manager to manage recruitment and resourcing

  • Ongoing communication with team on project expectations

  • Ongoing communication with team on company progress

Project Management

  • Monitor and tracking incoming and ongoing projects

  • Scheduling all project requirements, staffing and suppliers

  • Ensure logistics for installations and destages are effectively scheduled

  • Report on project progress

  • Build relationships with suppliers, partners,agents, and more

  • Manage and monitor budgets

Project Administration

  • Client liaison

  • Consultation bookings

  • Sales quotations

  • Produce client agreements, letters and completion reports

  • Oversee staging dates and extensions

  • Awareness of supplier agreements, trade accounts and insurances

Installation and Destage Support

  • Client key collections

  • Site visits

  • Inventory preparation and selection

  • Produce preview brochures & case studies

  • Installation and destage support if required

Inventory Management

  • Meet deliveries at the Barn or arrange for meeting

  • Manage the reporting of new stock and inventory

  • Update and record purchases in the inventory management system, recording details and damages

Sales/Marketing Support

  • Provide ideas for marketing campaigns

  • Order Marketing materials

  • Support with social media where required

  • Support with direct sales activity and lead generation 

Accounts

  • Use Xero to review project and departmental spend

  • Use Xero to raise quotes, invoices and credit notes

  • Add purchase receipts to Hubdoc

  • Work with Accounts team to prepare for month end accounts

Organisation

  • Book travel 

  • Record mileage from calendar

  • Management of office and facilities

  • Order office supplies

Requirements

Essential Requirements

Proven experience in a Senior or Managerial level Administration role

Background in business operations

Experience in project management 

Proven experience in line management of teams

Desirable Requirements

Experience in the property industry - development, estate agency, property sales

Knowledge of Xero

Why work for Little Barn Door?

Established in early 2019, Little Barn Door are proud to be one of the UK’s leading Home Staging specialists, achieving multiple awards, including.

Best Home Staging Specialist in England - 2021/22

Competitive pay & benefits, progression opportunities and industry training.

Closing Date: 17 April 2022